Every TrackYa includes a 1 year service plan. After the 1st year in order to continue using the 4G worldwide tracking, TrackYa requires a subscription of £40 per year.

We are confident that you will love your TrackYa, but if for any reason you are not happy, you can return it within 30 days, no questions asked. TrackYa also comes with a 1 year Manufacturer's Warranty, in case any manufacturing defect occurs within that year, we will replace the unit.

TrackYa combines GSM, WiFi and Bluetooth technology. We connect with your TrackYa device through GSM or Cell-Tower Connected Technology to ask its location, anywhere in the world. The device then combines Cell Towers and WIFI hotspots triangulation to determine its location, making it more reliable indoors than GPS, due to an unstable or weak connection to GPS satellites in the sky. TrackYa comes with it’s own SIM card so it can be located virtually everywhere at all times.

On average TrackYa battery lasts 6 flights depending on usage. Every time that TrackYa moves, it looks for cell tower and Wi-Fi signals to determine it’s location. If TrackYa is in a populated area, it will read a signal very quickly, using minimal amount of battery. If TrackYa is in a less dense area, it will make a bigger effort to connect to a signal, using more battery. TrackYa will automatically remind you when it's time to re-charge.

Trackya is equipped with an 850 mAh battery that can take up to 3 hours to get fully charged but depending on your country wattage it can be as quick as 45 minutes. The device led indicator will blink a red light when it's charging, and a steady green light when the battery is full.

Yes you can. But we recommend the first charge to be done using a wall power source.

TrackYa measures 11 cm x 6 cm approx.

Yes. TrackYa is compliant with the FAA regulations. We at TrackYa are permanently looking out for the latest security updates from all the different organizations that regulate air travel. TrackYa uses a 2.59 Watt-hour (720 mAh) battery, which is way below the maximum threshold that regulators require*. *The maximum battery size for a PED (personal electronic device) on a flight is 100 Watt-hour. TrackYa also stays off while flying, making it totally safe and compliant TSA, FAA, IATA and other official regulations.

Trackya Smart Tag is a unique ID system that helps provides a safety net for your lost property. A Smart Tag is the tag or label within which the digital facilitation for the Lost & Found connection is placed.
REGISTER-FIND-CONTACT
REGISTER: Register your smart tag through our website database and include an optional message for the potential finder such as “reward offered to the finder of my bag”
FIND: The finder scans or taps your tag with their smart phone /devices and reports it “FOUND” via our Trackya platform.
CONTACT: Trackya will send you messages via SMS and email and provide the platform for you to arrange to be re-united with your lost items.

When you buy any product from us you will automatically receive a 12 month membership. After your twelve months have expired, you have the option to extend for a further twelve months for £19.99. However, each time you buy another product from us, your membership will be extended automatically for a further twelve months at no additional cost.

• Unlimited use of our Lost & Found platform.
• Your travel tags and security labels will be logged with the SITA World Tracer System. More than 90% of airports and airlines are members of SITA and because you will also become a member, this greatly enhances the chances of airports and airlines ability to identifying your lost items. Upon the identification of your items, the airport or airline will contact you via our app to notify you of the whereabouts of those items.
• Unlimited amount of email and SMS text message alerts regarding the status of your lost items.
• The option to enter your passport expiry date in our app so that you can receive SMS text messages and emails 6 months, 3 months and 1 month prior to expiry of your passport. This is a very useful feature serving to remind you to renew your passport.

No, all they will need to do is scan the QR or NFC code on your lost item and they will be presented with a contact page to enter their details and a short 'found' message to be sent to you. Your item will also have a World Tracer number which is connected to the baggage retrieval systems used by airports and airlines.

After the finder has been directed to your online contact form they will see your personal message about your lost item. Here, the finder will have the opportunity to report your item found and include their details. You will be immediately notified via SMS text message and email that your item has been found. By clicking on the link contained in you alert, you can contact the finder to arrange a way to retrieve your lost item.

Yes! Your personal information registered on our Database is secure. That information will not be seen on your Smart Tag or shared with anyone. Our platform allows you to be contacted by the finder via our database and then it’s up to you how much information you want to share with the finder to retrieve your lost item.

We put various forms of identification onto our luggage and other items so that in the event of becoming separated from those items, it will be clear to the finder to whom those items belong. The disadvantage with the current system is that in order to identify ourselves to the finder, we have to disclose contact information that we may not be comfortable with, such as telephone number or email address etc. However, nowadays we live our lives through our connected Smart Devices and we at Trackya have recognised this. We have seen a way that you can be contacted whilst maintaining your privacy. What you reveal is up to you without compromising your contact-ability. You can leave a message to the finder, for example that you will offer a reward etc.. you can change that message in the database as many times as you want. As Trackya have teamed up with the SITA World Tracer System, there is added peace of mind to know that more than 90% of airports and airlines will be able to efficiently report on the finding of your items. This is especially helpful for frequent flyers and crew due to their frequency of travelling through airports.

No, this is not a track-able device. See our ‘Trackya The Luggage Tracker’ if you are looking to track any of your belongings in real time.

Near Field Communication (NFC) is a short-range wireless connectivity technology that uses magnetic field induction to enable communication between devices when they're touched together, or brought within a few centimetres of each other. The technology allows a way for the devices to establish a peer to peer network to exchange data. We embed an NFC chip into each of our tags and products.

No worries! We have a QR reader built into our products application so anyone with a Smart Device can use it.

World Tracer is a baggage tracing system operated by SITA and used by more than 90% of the world’s airlines and airports. It enables airlines and airports around the world to promptly identify lost, misplaced or delayed baggage. As we are a member of World Tracer, upon the identification of your items, the system will contact you via our platform to notify you of their whereabouts.